Shipping Information

Processing time of orders, between order placement and actual shipment:

At Brainwavz we will strive to get your order out as quick as possible with a quick turnaround time.

Orders that are placed by 11am Hong Kong time Monday to Friday will generally go out the same day or within the next working day. Orders placed after 11am Monday to Friday will go out the next working day, should the next day be a weekend or public holiday (in Hong Kong) then the order will go out on the next possible working day.

Brainwavz Audio Hong Kong website only ships within Hong Kong. Please visit Brainwavzaudio.com for global shipping options.

Shipping methods:

All orders will be shipped by local courier service, such as Hong Kong Post or SF Express. Tracking will be provided for all shipments.

Most shipments will arrive the following working day, however delivery to outlying islands and to the New Territories may take 1 or 2 working days longer. 

Please do check tracking, normally if a parcel have not been delivered within 2-3 working days then the parcel may be held for pick up or rescheduling delivery at the closest post office or local courier dispatch center that serves your area.

Please use the tracking provided with your shipment to see the status of your parcel with the courier.